Structured and capillary services of installation, start-up, training and assistance
Continuous assistance worldwide
Breton customer service in numbers
- +65.000Service tickets processed last year
- +2.500Clients served in a year
- +100Countries around the world where Breton provides service to its customers
- +250Qualified technicians dedicated to international Customer Service
- 44Authorised Technical Service facilities worldwide
- 6Foreign branches in addition to the Italian HQ
The installation process is planned in each phase for efficiency-oriented operations to ensure the new technology is available to the customer in the intended time scale.
In additional to operational testing, start-up also includes checking of the production performance parameters expected by the customer.
The technicians on site provide the operators with customised training and supply them with manuals and/or digital contents.
Breton customer service requires a remote diagnostic analysis if allowed by contingent conditions, so that the subsequent local maintenance operation can be performed as efficiently as possible.
Maintenance is supplied through 44 service centres worldwide, operating as Authorised Technical Service Providers, some of which directly responsible also for supplying the customers in their territory with spare parts.
Breton provides training programmes and modules targeted in relation to the requests of the customer and its personnel, with the aim of transferring know-how and business improvement proposals on both the operational and strategic levels.
For example, for BretonStone® plants, once the feasibility analysis and engineering phases have been completed, Breton organises training sessions in the pilot plant or for the use of machine tools.